Feedback & Complaints
Your voice matters here.
Tell us what is working, what could be better or what has made you uncomfortable. We welcome feedback from people receiving support, families, advocates, staff and community partners.
Ways to share feedback
Use the secure form below, contact our team by phone or email, or ask for another accessible communication option.
You may seek help from an advocate or support person.
What happens next
We listen, assess immediate safety concerns, explain the process and provide updates. We aim to respond fairly and without retaliation. Specific timeframes must match the approved complaints policy.
Independent complaints
You can contact the NDIS Quality and Safeguards Commission about NDIS provider concerns. Child safety matters may require other Queensland reporting pathways. In immediate danger call 000.
Frequently Asked Questions
Will making a complaint affect my support?
You should be able to raise concerns without retaliation. We take complaints seriously.
Can someone help me complain?
Yes. You may involve a family member, nominee or independent advocate as appropriate.