Privacy policy.

Vekara is committed to protecting and upholding all stakeholders’ right to privacy and dignity, including participants, staff, management and representatives of agencies we deal with.

Vekara is committed to protecting and upholding the participants’ right to privacy and dignity as we collect, store and handle information about them, their needs and the services provided to them.

Vekara requires staff and management to be consistent and careful in the way they manage what is written and said about individuals and how they decide who can see or hear this information.

Vekara is subject to NDIS (Quality and Safeguards) Commission rules and regulations. Vekara will follow the guidelines of the Australian Privacy Principles in its information management practices.

Vekara will ensure that each participant understands, and consents to the personal information (in any format) being collected and be informed of the reason it is being collected. 

Vekara will advise each participant of privacy policies using the language, mode of communication and terms that the participant is most likely to understand. (Easy Read documents are made available to all participants).

Vekara will ensure that:

• It meets its legal and ethical obligations as an employer and service provider in relation to protecting the privacy of participants and organisational personnel.

• The participants are provided with information about their rights regarding privacy and confidentiality.

• The participants and organisational personnel are provided with privacy in all aspects and confidentiality is assured when they are being interviewed or discussing matters of a personal or sensitive nature.

• All staff, management and volunteers understand what is required in meeting these obligations.

• Participants are advised of Vekara’s confidentiality policies using the language, mode of communications and terms that are most likely to be understood. Vekara will attempt to locate interpreters and will use easy access materials.

This policy conforms to the Federal Privacy Act (1988) and the Australian Privacy Principles, which govern the collection, use and storage of personal information.

This policy will apply to all records, whether hard copy or electronic, containing personal information about individuals, and to interviews or discussions of a sensitive personal nature.